Teresa Orea – Nutritional Therapist and Naturopath holds some information about you. This document outlines how that information is used, who I may share that information with and how I keep it secure. This notice does not provide exhaustive detail, but I am happy to provide any additional information or explanation that you may require. This Privacy Notice is kept regularly updated, having last been reviewed in October 2021.

1. About Nutritional Therapy

Teresa Orea – Nutritional Therapist and Naturopath– provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions, focusing on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Nutritional and lifestyle interventions, diet analysis and testing, where necessary, can lead us to understand the underlying causes of your current health concerns. A personalised nutritional therapy, natural supplements and lifestyle advice is advised to achieve positive outcomes. 

2. Your Personal Data

Information provided by you

You provide us with personal data in the following ways:

• By completing a nutritional therapy questionnaire

• By signing a terms of engagement form

• In the process of our personalised consultation 

• Through email, over the telephone or by post

• By taking credit card and online payment  

This may include the following information:

• Basic details such as name, address, contact details and next of kin

• Details of contact we have had with you such as referrals and appointment requests

• Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

• GP contact information

Following completion of your healthcare I retain your personal data for the period defined by our professional associations ANP, BANT and registrant body, CNHC.  This enables me to process any complaint you may make. In this case the legal basis of my holding your personal data is for contract administration.

Information I get from other sources

I may obtain sensitive medical information in the form of test results from biochemical testing companies.  I use this information in order to provide you with direct healthcare. This means that the legal basis of my holding your personal data is for legitimate interest.   

I may obtain sensitive information from other healthcare providers.  The provision of this information is subject to you giving us your express consent. If I do not receive this consent from you, I will not be able to coordinate your healthcare with other providers which may impact the healthcare you received from me. 

3. How I use your personal data

I act as a data controller for use of your personal data to provide direct healthcare.  I also act as a controller and processor regarding  the processing of your data from third parties such as testing companies and other healthcare providers.  I act as a data controller and processor in regard to the processing of credit card and online payments.

I undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  I will also take reasonable security measures to protect your personal data storage.

I will keep information about you confidential, it may only be disclosed with third parties with your express consent, except for the following categories of third parties: 

• Our registrant body, CNHC, and our professional associations, BANT, ANP, and GNC, for the processing of a complaint made by you

• Any health contractors and advisors that provide a service to me on the understanding that they keep the information confidential

• Any legal or crime prevention agencies and/or to satisfy any regulatory request (such as CNHC) if we have a duty to do so or if the law allows us to do so

I may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare, in which case your identity will remain undisclosed, and no sensitive information will be shared. 

I do not carry out any automated processing, which may lead to automated decision based on your personal data. 

If you would like to invoke any of the above rights, then please email info@teresaorea.com 

4. What safeguards are in place to ensure data that identifies me is secure?

I only use information that may identify you in accordance with GDPR. This requires me to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. 

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, advice you of how your information will be used, and allow you to decide if and how your information can be shared. 

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

5. How long do you hold confidential information for?

All records held by Teresa Orea Nutritional Therapist and Naturopath will be kept for the duration specified by guidance from our professional associations BANT and ANP.

6. Website technical details

Forms

We use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate. 

In compliance with EU legislation, the following table lists the use of cookies on this web site:

Cookie Name

Purpose

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Analytics

Like most websites, we make use of analytics software to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

9. Complaints

If you have a complaint regarding the use of your personal data then please contact me and I will do my best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.